List of Contributions

I am looking for a literature review (post Kramer 1999) on the various methods used to measure different forms of trust within organizations (e.g., trust in leadership, dyadic trust, organizational trust). This can include a multi-dimensional approach or self-referential conceptions of trust (e.g., surveys ...

Sophia, Also from the public sector, you might find the following helpful (http://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177). The chapter focusing on human resource practices may help you develop a suitable exercise for your class. Best, Bill William G. ...