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Michael Daniels

Assistant Professor,

The University of British Columbia

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Scale to measure "Shame" and "Guilt"

Posted By Michael Daniels 07-14-2015 19:45
Found In Egroup: Organizational Behavior OB \ view thread

Hi Joon, You might also consult the following article, which develops a measure of experienced shame in customer service interactions: Bagozzi, R. P., Verbeke, W. & Gavino Jr., J. C. (2003). Culture moderates the self-regulation of shame and its effects on performance: The case of salespersons ...