I do apologize for the additional post, but I did intend to write intra-organizational crisis communication. The corrected post is below for your convenience.
Could you please provide peer-reviewed articles/good resources on responding to "poison pen letters" or intra-organizational crisis communication? I am interested in identifying practical strategies for responding to extreme communication from a group of employees against the organization and their C-suite.
All the best,
Debbie
*Sent from mobile device. Pardon my brevity.
Dear all,
Could you please provide peer-reviewed articles/good resources on responding to "poison pen letters" or inter-organizational crisis communication? I am interested in identifying practical strategies for responding to extreme communication from a group of employees against the organization and their C-suite.
Thank you in advance for your knowledge and comments.
Best,
Debbie
Deborah DiazGranados, PhD
Assistant Professor, School of Medicine
Affiliate Assistant Professor, Psychology
Virginia Commonwealth University
email:
diazgranados@vcu.eduoffice: 804.827.0142
mobile: 281.216.8484