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Perceived respect/ status Scale

  • 1.  Perceived respect/ status Scale

    Posted 07-27-2011 00:40

    Dear All:

     

    We are investigating how perceived status/ respect of the customer influences employees behaviors during interpersonal interactions. 

    Can you please suggest a scale we could use to measure perceived status/ respect of the customer?

     

    Thanks

    Sushanta K. Mishra

    Assistant Professor

    Indian Institute of Management Indore

    India