ORIGINAL MESSAGE
*Apologies for cross-listing*
Dear colleagues,
Does anyone know of a good integrative negotiation role play for a healthcare context? I have an upcoming negotiation training seminar with a group of physicians, where the learning objective is to develop more collaborative techniques in resolving typical workplace conflicts with other stakeholders (administrators, other doctors, nurses, etc.).
Alternatively, I'd also be interested in any video-based vignettes, or other conflict management teaching materials (cases, etc.) that are also relevant to this healthcare context.
Thanks in advance,
Ed
REPLIES:
If you haven't looked at the Harvard Business Case for Paul Levy at Beth Israel Deaconess Hospital, you might want to see if that fits some of your needs.
Have you looked at the work of Helmreich to get ideas? He developed crew resource management as a strategy to aid the collaborative efforts of airline crew and then expanded it to the medical field.
there is a negotiation called the "elmwood hospital dispute" in the latest edition of Lewicki, et al book, Negotiations: Readings, exercises, and cases. This negotiation involves a community group that is conducting a "sit in" at a hospital and demanding changes in the hospital. The negotiation involves the hospital administrators vs the community groups (and you can have a mediator if you want). The problem is that this negotiation may be too advanced if you are doing just a short term training seminar (I believe most people do this particular negotiation near the end of a semester-long course because emotions can get heated, etc. in this one). I would also recommend you take a look at the Dispute Resolution Center at Northwestern (http://www.kellogg.northwestern.edu/drrc/index.htm). They have a whole catalog of exercises and cases that can be used, and I imagine they have something that can be used in the health care field.
althouh not a negotiation excercise but a very good resource to use in your seminar with the physicians might be the movie "The Doctor" with William Hurt. The whole film is a little bit long, however you might use some scenes. The movie is about a star doctor with all kinds of star doctor attitudes, who through cancer becomes a patient of his own hospital, then undergoes a transformation and starts to initiate cultural change. If you have limited time then probably a combination of two scenes might be very powerful: One is relatively in the beginning when he and his young assistant doctors, who admire him very much, have the morning ward round in the hospital displaying all the star doctor manners. The second one is at the end after his transformation when he comes back to work in the hospital, but instead of having the traditional ward round he gives the young doctors the "patient's gown" and let them be patients.
**My thanks to all who replied!**
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Edward C. Tomlinson, Ph.D.
Associate Professor of Management and Mulwick Scholar
Boler School of Business, John Carroll University
20700 North Park Blvd
University Heights, OH 44118
Tel: (216) 397-1605
Fax: (216) 397-4724