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Hi Wouter

You might want to contact Graham Brown, at <st1:place w:st="on"><st1:placename w:st="on">Singapore</st1:placename> <st1:placename w:st="on">Management</st1:placename> <st1:placetype w:st="on">University</st1:placetype></st1:place>. His research focuses on territorial behavior in the workplace. Although territoriality research goes beyond the physical to address territoriality of roles, relationships and other intangibles in organizations, it is grounded, in part, on the research of physical space found in environmental psychology.

Sandra

Dear Sirs,

My name is Wouter Liekens and I am a graduate student at the University of Liverpool (MBA).
My current dissertation topic is EMPLOYEESCAPES.
Working further on the ideas from Mary Jo Bitner I turn the whole behavioral theories in the direction of the employees in a service setting.

We all agree that the physical environment alters our ways of acting and even thinking, there is ample literature available to sustain this to say the least.
What I am looking for is direct research and literature that links the physical environment to behavior.

Why EmployeeScapes?
EmployeeScapes are the areas in which employees act and interact, feel and behave and serve customers. As indeed the physical environment is made a certain way as to influence customers, "atmospherics" as Kottler would call it. We see with Bitner a connection to employees. However I would like to see it 100% towards the employees in the setting.

What then influences their behavior and how can it be influenced positively? The research I tend to conduct will be directed towards the employees in the setting I have chose, being my own hotel. I am now looking for a good set of theories that I can use as the basis for the questions in my questionnaires and interviews.

I do hope you could help me in the right direction.

Kind regards,

Wouter


Wouter

Hi Wouter

You might want to contact Graham Brown, at <st1:place w:st="on"><st1:placename w:st="on">Singapore</st1:placename> <st1:placename w:st="on">Management</st1:placename> <st1:placetype w:st="on">University</st1:placetype></st1:place>. His research focuses on territorial behavior in the workplace. Although territoriality research goes beyond the physical to address territoriality of roles, relationships and other intangibles in organizations, it is grounded, in part, on the research of physical space found in environmental psychology.

Sandra

Dear Sirs,

My name is Wouter Liekens and I am a graduate student at the University of Liverpool (MBA).
My current dissertation topic is EMPLOYEESCAPES.
Working further on the ideas from Mary Jo Bitner I turn the whole behavioral theories in the direction of the employees in a service setting.

We all agree that the physical environment alters our ways of acting and even thinking, there is ample literature available to sustain this to say the least.
What I am looking for is direct research and literature that links the physical environment to behavior.

Why EmployeeScapes?
EmployeeScapes are the areas in which employees act and interact, feel and behave and serve customers. As indeed the physical environment is made a certain way as to influence customers, "atmospherics" as Kottler would call it. We see with Bitner a connection to employees. However I would like to see it 100% towards the employees in the setting.

What then influences their behavior and how can it be influenced positively? The research I tend to conduct will be directed towards the employees in the setting I have chose, being my own hotel. I am now looking for a good set of theories that I can use as the basis for the questions in my questionnaires and interviews.

I do hope you could help me in the right direction.

Kind regards,

Wouter


Wouter

Sundstrom, E. & Sundstrom, M. (1986).   Work places: The Psychology of the physical environment in offices and factories.  Cambridge: Cambridge  University Press.

Tjai M. Nielsen, Ph.D.

Assistant Professor of Management

The George Washington University

School of Business

Suite 315, Funger Hall

2201 G Street, NW

Washington, DC 20052

202.994.6976

www.management.gwu.edu

--------------------------------------------------

International Faculty Member

Copenhagen Business School

www.cbs.dk

Dear Sirs,

I would like to ask the advice, input, comments of any person interested pertaining the idea of EmployeeScapes.
In the research I have conducted thus far I have come across very interesting literature regarding the retention and attraction of employees.
The usual tools such as remuneration, development, HR, etc seem in the light of globalization near obsolete. However valid they are, they have come to be standing second rank. The future generations of workers grow up with an amalgamation of choices. The choice of one supplier of work to another therefore might become one of does it fit my lifestyle and can I become or be the person that I think I want to be there?
In all this my search is to look for evidence of the physical environment can contribute to this choices and hence have an influence on the employees behavior before, during and after employment.
The further idea behind this is on the global very competitive labor market, how can companies through certain tools attract and retain employees. My quest is to seek evidence if the physical environment might be part of those tools.
If so, the physical environment will become a key part for employers when setting company strategy.

Please any and all comments towards these ideas are very much appreciated and welcome. The referral to literature and academic sources would be highly regarded.
I thank all of you beforehand for your help.

Sincerely yours,

Wouter

Hi,

There is a small literature, very well done, in services marketing that goes by the name "ServiceScapes."  I think you will find that work at least interesting.  You can begin by looking at the following review of that research: Bitner, M. J. (2000).  The servicescape.  In T. A. Swartz & D. Iacobucci (Eds.), Handbook of services marketing and management (pp. 37-50).  <st1:place w:st="on"><st1:city w:st="on">Thousand Oaks</st1:city>, <st1:state w:st="on">CA</st1:state></st1:place>: Sage.

Ben

Dear Sirs,

I would like to ask the advice, input, comments of any person interested pertaining the idea of EmployeeScapes.
In the research I have conducted thus far I have come across very interesting literature regarding the retention and attraction of employees.
The usual tools such as remuneration, development, HR, etc seem in the light of globalization near obsolete. However valid they are, they have come to be standing second rank. The future generations of workers grow up with an amalgamation of choices. The choice of one supplier of work to another therefore might become one of does it fit my lifestyle and can I become or be the person that I think I want to be there?
In all this my search is to look for evidence of the physical environment can contribute to this choices and hence have an influence on the employees behavior before, during and after employment.
The further idea behind this is on the global very competitive labor market, how can companies through certain tools attract and retain employees. My quest is to seek evidence if the physical environment might be part of those tools.
If so, the physical environment will become a key part for employers when setting company strategy.

Please any and all comments towards these ideas are very much appreciated and welcome. The referral to literature and academic sources would be highly regarded.
I thank all of you beforehand for your help.

Sincerely yours,

Wouter

----- Original Message -----

From: Tjai M. Nielsen

To: OB@AOMLISTS.pace.edu

Sent: Sunday, January 13, 2008 12:20 PM

Subject: Re: Employeescapes

Dear Wouter,

 

Sundstrom's book on the physical environment may be a good place to begin.

 

I hope that helps.

 

Best,

Tjai

 

Sundstrom, E. & Sundstrom, M. (1986).   Work places: The Psychology of the physical environment in offices and factories.  Cambridge: Cambridge  University Press.

 

Tjai M. Nielsen, Ph.D.

Assistant Professor of Management

The George Washington University

School of Business

Suite 315, Funger Hall

2201 G Street, NW

Washington, DC 20052

202.994.6976

www.management.gwu.edu

--------------------------------------------------

International Faculty Member

Copenhagen Business School

www.cbs.dk

On Jan 13, 2008 5:55 AM, Wouter Liekens <Wouter_Liekens@embanet.com> wrote:

Dear Sirs,

I would like to ask the advice, input, comments of any person interested pertaining the idea of EmployeeScapes.
In the research I have conducted thus far I have come across very interesting literature regarding the retention and attraction of employees.
The usual tools such as remuneration, development, HR, etc seem in the light of globalization near obsolete. However valid they are, they have come to be standing second rank. The future generations of workers grow up with an amalgamation of choices. The choice of one supplier of work to another therefore might become one of does it fit my lifestyle and can I become or be the person that I think I want to be there?
In all this my search is to look for evidence of the physical environment can contribute to this choices and hence have an influence on the employees behavior before, during and after employment.
The further idea behind this is on the global very competitive labor market, how can companies through certain tools attract and retain employees. My quest is to seek evidence if the physical environment might be part of those tools.
If so, the physical environment will become a key part for employers when setting company strategy.

Please any and all comments towards these ideas are very much appreciated and welcome. The referral to literature and academic sources would be highly regarded.
I thank all of you beforehand for your help.

Sincerely yours,

Wouter