I suggest to look at the Networks and Organizations (1990) book edited by Nitin Nohria and Robert Eccles. Their paper discusses just what you found: email is used for coordination while face-to-face communication tends to be used for problem solving.
Best, Andrej Rus
From: Organizational Behavior Division Listserv [mailto:OB@AOMLISTS.PACE.EDU] On Behalf Of Niclas Erhardt
Sent: Wednesday, March 11, 2009 6:28 PM
To: OB@AOMLISTS.PACE.EDU
Subject: communicating sensitive information
<st1:place w:st="on">OB</st1:place> folks!
My colleague and I conducted fieldwork on knowledge work in both <st1:place w:st="on"><st1:country-region w:st="on">Sweden</st1:country-region></st1:place> and US on how media was adopted in team projects. We discovered some interesting patterns around the nature of the message being transmitted. That is, depending on the sensitivity of the message (discussion personal conflict, performance issues, competence, lack of commitment) that could impact the dynamics in the team, members adopted different media. We are unable to locate any relevant literature on this topic. Any help would be greatly appreciated.
Cheers!
/Nic
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Niclas <u2:placename u3:st="on">L.</u2:placename> <u2:placename u3:st="on">Erhardt</u2:placename> PhD
<u2:placename u3:st="on"><u2:placetype u3:st="on">Assistant Professor of Management</u2:placetype></u2:placename>
<st1:place w:st="on"><st1:placetype w:st="on">University</st1:placetype> of <st1:placename w:st="on">Maine</st1:placename></st1:place>
<u2:placename u3:st="on"><u2:placetype u3:st="on"></u2:placetype></u2:placename><st1:place w:st="on"><st1:placename w:st="on">Maine</st1:placename> <st1:placename w:st="on">Business</st1:placename> <st1:placetype w:st="on">School</st1:placetype></st1:place>
5723 <st1:place w:st="on"><st1:placename w:st="on">D.P.</st1:placename> <st1:placename w:st="on">Corbett</st1:placename> <st1:placename w:st="on">Business</st1:placename> <st1:placetype w:st="on">Building</st1:placetype></st1:place>
Orono, ME 04469-5723
+1207-581-3671
Niclas.Erhardt@Maine.edu
http://www.umaine.edu/business/faculty/erhardt.htm
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